Is this Popcorn or Caviar!

You have options, cribbing is not one od them!

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I went to the airport the other day to pick up my delayed bags. While coming back from airport, I again used Ola cab. There was a difference of Rs.35/ on the same trip, the return trip cost more. I checked the invoice and found that they had charged, airport pick-up charge. Ola and Uber both now have stands at the Pune airport. For this facility they pay yearly fees to the authorities. They are passing it on to the customers. At a time 8 to 10 cabs are always waiting at the airport!

The other day, we went to a multiplex to watch a movie! I did my booking on the website. Besides buying high priced tickets, I was charged convenience fees above the price of the tickets. I asked my young friends, who are savvy in such things! A friend suggested that we should use the website to check the tickets availability; if plenty of tickets are available, simply go the multiplex and buy the tickets. No convenience charges are applied.

So far so good. While watching the movie, we thought that we must follow the tradition and decided to eat popcorn, sandwiches and coke (diet of course!)  Popcorn was freshly made, sandwiches were ready to eat; probably made in the kitchen near the back office. Coke was from the fountain. None of the product sold were legally “packaged” food. “Packaged”  stuff under the law of MRP!  Non packaged products do not have MRP and there is no need to “declare” it price!

(MRP) Maximum Retail Price is a maximum price which can be charged to the consumers in India, as specified by the authority. Under the Consumer Goods (mandatory printing of date of Production and Maximum Retail Price) Act, 2006, consumers cannot be charged more than the MRP mentioned on the packing of the products.

When my card was charged I realized that there was not a single packaged item. Hence there was no MRP for whatever I bought. I realized that the multiplex owners must have had robbers as their ancestors! They simply robbed me on food prices, and there was nothing I could do about it. The total cost of food was much higher than the price of movie tickets. Since the items did not come under MRP laws, they could charge me whatever they wanted! Mind you there was a big queue to buy stuff and apparently people have money and do not mind spending money on entertainment. I asked my young friend later, the trick to overcome this issue. I asked her, if we could take stuff from home to eat. She said that we are not allowed to take outside food in the multiplexes due to security reasons; and that is the law! My theory about ancestry was proven!

So far so good, the movie was nice so we did have a good time in spite of meeting the  robbers! Now what is the law on this? Somebody has recently taken these multiplex guys to court. Arguments are going on in the court. The court has made an observation that when we go to five-star hotels, we pay whatever they ask for the food! We never expect the prices to be similar to other smaller restaurants. Similarly, I know that the prices of movie tickets in single screen theaters are much lower than what multiplexes charge. I am sure pop-corn, sandwiches also cost much less in single screen theaters. The court will check only the legality of billing done for food, if needed. Compliance of taxation will be checked by tax department! But nobody can tell them at what price they should sell the food!

The stories apart, is the high price for food charged by multiplexes justified? I am not sure but the multiplexes are projects by themselves and there is a lot of investment made in each such project. The movie business is unpredictable in general, so sell of tickets will depend on how popular the movie becomes! Their earning from movies is also unpredictable. The movie tickets are priced from Rs.80/ to Rs.400/ plus, for morning shows to most popular movies later in the day. I am not aware of their earning per ticket. So, what they are charging us for food is as per their business model. We are going to five-star movie theaters where we have fancy theaters, escalators and all the modern things. Prices will be high and we will have to accept them.

In India, when we travel by railways, we don’t pay extra luggage charges. But when we fly we are required to pay additional fees to the airlines as per rules. On some airlines they provide food free because the price of tickets is inclusive of the food. But on some low-cost airlines, we are required to pay for the food. Recently on our first leg back to India, on Seattle to Toronto flight, Air Canada was charging for food but they were serving coffees and cokes free, though it was an international flight! They probably decide based on the duration of the flight. On New York- San Francisco flight we were served food, since duration was 6 ½ hrs. So, each of the businesses have their own business model! We shouldn’t crib about it. We choose whatever is suitable to us, itinerary wise and price wise. So, we have options to see a movie in a multiplex! We have choices! Single screen theaters, YouTube, Netflix. We have to decide ourselves, nobody is forcing us.

What is the solution to this issue? For me there is no solution! But yesterday a party known for its rough politics, man handled a restaurant manager in a multiplex, for selling popcorn at  “high” price. Is it the right way to handle things? What can the manager do about it? The prices are decided by the management! Taking law into your hands is never justified whatever the reason!

There was one new Ranbir Kapoor movie being released! In the second week when the ticket prices are down, we can go for the movie. Tickets are on me, food is on you! Offer open only for multiplexes!  Are you game?

Plastic Bags! To be or not to be!

Make minor changes in life style for eco friendly world!

First time I came across the word plastic, was when a cousin of mine, who has settled in England, had come to India. He still lives there. I was in school in those days. He was in plastic industry and would pronounce plastic as “PLOSTIC”. All of us were highly impressed by that word. Little did I realize then that plastic will become so important in our lives. The real usage of plastic bags started world over in late 70’s, of the last century. All the super markets and Mom and Pop stores started giving plastic bags when purchases were made. Initially, it felt fancy that we had to stop using our own cloth bags. Over a period, the whole world became so much dependent on these bags, that other types of bags were passé.

As per human nature, people started manufacturing thinner and stronger bags. Thinner and thinner bags have really started causing problems of disposal. Thinner bags clog things easily and due to light weight float around. From 23rd June 2018, Government of Maharashtra has put a ban on usage of plastic bags for many usages. This ban is not only for vendors but for users like you and me. If you and I are found using plastic bags in public, we are liable to be punished with fines. There are a lot of discussions going on, about what is right and what is not right. Opinions floating are that, what government has done is correct, maybe a little tweaking will help, to blaming government for trying to cover up its failure of garbage collection policy. As usual the answer is somewhere in between but for me it is 80% towards first opinion. There are bound to be teething problems whenever new things are attempted.

I have tried to gather information without going into technical stuff. Here is some information about plastic bags. Since the studies of such nature are more prevalent in western countries, more information will be available from those countries. But to me India with such a large population must be up there in usage of plastic bags, also popularly known as carry bags.

  • Plastic bags are produced using petroleum, natural gas and other chemicals. Its production is toxic to the environment.
  • Plastic bags were introduced to supermarkets in 1977.
  • 160,000 plastic bags are used globally every second!
  • 5 trillion plastic bags are produced yearly. Side by side, they can encircle the world 7 times.
  • In 2008, a sperm whale was found beached in California. It died due to the more than 22 kilos of plastic found in its stomach.
  • Plastic will only start degrading after 700 years and will only fully degrade in 1000 years. This means that all the plastic that has ever been produced has not degraded yet.
  • Plastic bags remain toxic even after it breaks down. It doesn’t biodegrade, it photo-degrades. It means that after it degrades, it breaks down into smaller and smaller toxic bits of itself – and bleeds and contaminates the environment.
  • Thin plastic bags tend to spread all over, due to breeze, very easily even while they are being taken to the dumping grounds.
  • An average family will use 60 plastic bags on four visits to the supermarket.
  • Only 1 to 3% of plastic bags are recycled worldwide.
  • Plastic bags cause the death of many marine animals when bags are mistaken for food.

As far as India is concerned, the opinion that garbage collection should be improved to avoid plastic bag menace, does not hold good. Rather than talking of failure of garbage collection, we should look at our social behaviour; as a society we have very low discipline level. Dumping things in rivers has been our culture. The flowers used for Puja are next day thrown into river as “Nirmalya”, there is a tradition of dumping dead bodies in the river Ganga, after cremation we dump the bones in water bodies like rivers. With this kind of “tradition”, it will be impossible to expect people to behave and dump their garbage in dumpsters, if found on roads. Clearing the dumpsters full of garbage is another story!

I was traveling by train in Northern India. One could easily judge if we were nearing a station. A km or so before the stations, dumped plastic bags in hundreds, were visible on both sides of the track. Garbage disposal discipline, anyone?

I feel that government of Maharashtra is going in the right direction.  What can we do to support his movement?

  • Start by bringing your own Eco-Friendly bags.
  • Return all plastic bags with you to the corporation ward offices.
  • Patronize businesses that support the effort to reduce plastic bag usage. Don’t get mad at them for inconveniencing you if they don’t give you a plastic bag.
  • Spread awareness by not accepting plastic bags from retailers and reminding them that it’s toxic to our environment. We did that yesterday when a vendor was giving us to carry stuff, in a legally allowed thick plastic bag. We thanked him but used our own cloth bag.
  • Let’s start educating our children about the plastic bag problem so they will continue the efforts and go green themselves.
  • Stop using plastic carry bags altogether.

As the charity should begin at home, socially correct things, which will be good for all, should start with us. Honestly speaking heavens are not going to fall if plastic bags are not used. Till late 80’s plastic bags were a novelty. Everybody was using reusable bags made up of cloth. Even in those times, people bought fish, chicken and mutton when there were no plastic bags around. People were required to buy milk, cooking oil! They took the containers with them! To get food from outside, people carried their tiffin! Home delivery food business will obviously find a solution to overcome the plastic bags ban, after all they want to run their business! In olden days, during heavy rains there was clogging of drains, mostly due to tree leaves. Now majority of the clogging is due to plastic bags.

Some people have been doing a good job. I went to Pune zoo years back. Even in those times, they were environment friendly. At the gates, they would check the bags and would not allow visitors to carry any food stuff in plastic bags. For those who wanted to carry plastic water bottle, they would take Rs.10/ deposit; this would be returned on way out, when water bottle was displayed.

The need of the hour is to look for better ways of handling life, in absence plastic bags. There are ways of making bags which can be recycled. We must find ways to mass produce bio degradable bags, at low cost. I remember carrying cloth bags to get things from market when I was in school and college. We did not have to remember to carry the bags with us. It was a way of life. Humans want a steady state in life, change is always resisted. Going back to olden way of life is generally thought to be a retrograde step. But in this case, I think it is leap forward. It is path breaking stuff and let us all support the good path being trodden.

Women Power!

Let human race benefit by tapping female power!

Important news being discussed today is that Jacinda Arden, New Zealand Prime Minister, gave birth to a child, while in office. She is the second prime minister of a nation to give birth to a child, while in office. First was Benazir Bhutto! Women in Saudi Arabia are allowed to drive cars now, is another news which is trending today. What is the big deal, skeptics will say? Hundreds of ladies give birth to a child, millions of lady’s drive cars, world over! But these news items are very significant looking at the history of suppression of women.  

All species world over, have males and females for continuity of their progeny! World history is always divided as before and after of some events. Classic definition is BC (before Christ) & AD (anno Domini). There can be another definition like before Wheel and after Wheel. To me this means that human life became much easier after the invention of Wheel!  

Another definition which is essential is Pre-Ownership and Post-Ownership. This to me is the most important landmark in human history. Let me explain. When humans learnt the farming, they started to live at preferred locations. As the humans were nomads before, they would move from place to place looking for food and shelter. Farming created a somewhat less nomadic, more organized stable society. The major social change that came about, was  people started to cultivate and produce things which were in surplus of what they needed; this was stored for the next season. With this change, the concept of ownership took birth. Ownership included farm, the land, females and everything within that ecosystem! This started a concept of same pair of male and female partners living at one location, for longer period. Before that, humans also moved around like other species. There were groups of humans, who would move from place to place. Weather, hunger, safety and sex were the main things that were required to be handled. With the nomadic behavior and no ownership, there was no concept of constant family. In due course of time women would procreate, I do not think that every time they knew the real father of the child.  

Because of their pregnancy and allied difficulties women would look after children and men folk would go out for collecting food. Monthly menstruation, even in those days added to general difficulties of women and their movement. I could not find how the society helped them during this tricky phase every month. In my grandfather’s time, I remember that women had to face humiliating stigma during this time, every month. I am really not sure how this was handled before agriculture. I am assuming that they were better off in those days as it was treated as a normal human body function. The organized society brought some etiquette’s about modesty, nudity and others. This may have brought more difficulties post agriculture. Though 21st century is more supporting, still in smaller cities and villages not much has changed.  

The concept of male being bread winner has continued right to the current times. Some major changes have taken place in recent 30 to 50 years, where women are taking important part in family income and financial well-being. They are taking up important positions in many places including industries and government. The important positions need them to be busy and travel all over. But society has slowly started accepting this need and accepting the biological difference that exist! To me it is alright if the Prime Minister takes six to eight weeks of leave after child bearing! On top of that New Zealand Prime minister is not married to her partner! This is also setting a trend. Live-in, anyone? I feel that live-in concept did exist before farming phase as there were no marriages, anyway!  Even today, pregnancies do come in the way of women’s careers. Latest example is of Serena Williams, the super athlete! When she decided to take part in French Open tennis tournament, several hundred points were deducted from her career points, while considering her ranking, as she was joining post pregnancy!

World over, voting rights for women was anathema! Women in Switzerland gained the right to vote in federal elections after a referendum in February 1971. In 1991 following a decision by the Federal Supreme Court of Switzerland, Appenzell Innerrhoden became the last Swiss canton to grant women the vote on local issues. Modern and developed country? So-called patriarchal society has been suppressing the rights of women. This has kept 50% population of the world in the form of women away from many things. There are some professions which are performed better by females yet  these were performed by men! 

Women are trying to change this, but bra burning is not the solution. What will be the advantages of bringing more and more women in main stream? One thing is sure that the working atmosphere will become softer. I am sure a woman boss will never say, “I don’t care” or Go to hell” or some such statements. One more thing men can learn from women is multi-tasking. They are masters of multi-taking managing kids, kitchen and jobs. On top of that managing family and relatives; it’s not an easy thing but women do it. They not only do it but they are masters of multi-tasking.  

Humans under the garb of patriarchy, are losing the benefits of this talent. They don’t want to do it because they will lose control of the situation. Society has taken advantage of traditions of thousands of years, to keep females away from mainstream. Jacinda Arden, Serena Williams, Kalpana Chawala are great role models for humans in general and females specifically! In my family this change has happened big way! Let us all support our wives, sisters, daughter in laws as much as possible to take up the career they like! Don’t forget that we have children, nephews and grandchildren because of these women! This is one area where males can never compete with females! So don’t forget that to reproduce, a complex system in female body is needed, we just need to support that!

 

  

 

Success Mantra!

Who is most successful in life?

After my previous blog “Titbits” my friend Subhash suggested that we should analyze the life’s successes vis a vis, education, studies, ranks earned and being a “scholar” during school/college times. One of the definitions of success is the attainment of fame, wealth, or social status. In Asian culture in recent times, there has been a big emphasis on taking good education, it may be in their own country or in other countries. There is a general thought process that education changes a human being and the human becomes more cultured, sophisticated and becomes a better person.  

Does it really happen that way? In most cases, it does happen. But how do you measure success? Is fame the pinnacle of success? Does amassing wealth make you successful? Do all these things take you to upper most layer in the society? Frankly there are no clear-cut answers because there is no real definition of success. One thing is always said that a person appears more successful if he or she is a good human being too! What is important, a good human being or a successful human being? It is important to be successful good human being!

In certain areas of life like sports, entertainment education or the lack of it has not apparently come in the way. If we take examples of Sachin Tendulkar, Priyanka Chopda, they have been at pinnacle of their careers in sports and acting. They have both been good humans, they got themselves trained for being excellent in language and general behaviour. On top of that they are extremely successful commercially! They have been in their field of excellence since a very early age of 16 to 18 and never had time to take “education”! Another important aspect is that they are successful for a long duration. But this does not mean that everybody should not get educated as it did not matter in these two cases.  

Another famous case of a college drop-out is Bill Gates. But he was a drop-out from Harvard! Getting admitted to Harvard itself is success! But looks like he had urge and drive to do something more than completing his degree and rest as they say is history! Recently he has been sharing his wealth of billions of dollars for well-being of human race. He is also encouraging other rich people to share wealth for betterment of society, in general. Yes, Bill Gates can be said to be one of the most successful persons, living. 

Then there was famous rivalry between Tesla and Edison, both scientists. Both have invented so many things that it is difficult to say who was better. But from the history that I have read, Edison had more business sense than Tesla. Edison was a cut throat competitor whereas Tesla was a naïve person. Edison monetized his inventions quite well but Tesla never did that. Edison was all the time trying to see if Tesla could be commercially ruined! But to me Tesla was more successful with his one invention! He invented that A C current was better than D C current (invention by Edison) in real world. This is a difficult case to judge, commercially Edison did much better than Tesla, invention wise  probably both were at par. As human being Tesla was better than Edison. Friends, it’s your take to decide who was more successful! 

That brings us back to the thought that we had in the first place. Does education make a person successful? In our school and college times, there have been colleagues who were successful in getting very high grades all through. After completing education, different areas of work was chosen by different people. Some reached pinnacle of their chosen path but it appears that in most cases the so called “toppers” did not remain “toppers” in real life! Many times, the path to success is also dependent on “being at the right place at the right time”! It also depends on grabbing the opportunity when it comes knocking on one’s door! Those who did this have been really “successful” in life. 

Being at the pinnacle of chosen path makes one successful but being a good human being adds to that success. But I have seen many “successful” persons who in real have been average in what they could achieve. But they have marketed themselves with the authorities who matter. The success in public sector areas and having done the right “marketing” with authorities have earned some people with national accolades like “Padma” awards in India. Some have been so strong in “marketing” themselves, that their mediocre achievements or pseudo achievements remain hidden!   

How to compare success in area A and area B? A friend became MD of one of largest company in India. He also continues to be a very good human being. So, he definitely achieved great success in life. Another friend started a manufacturing unit and manufactures world class products, again a very good human being! If we compare the two, then who is more successful? It is very difficult to judge. Both have worked in different environments in private sector. Both were classmates but were not known to be “scholars” in college days. Another person, a known “scholar” in college times became top boss of one of the India’s premier educational institute. He was always in touch with Govt bosses because of his work. He was awarded with a “Padma” award. This person was recently heard giving a speech about education policy and was found to have put forth average thoughts. Who is successful among the three? I don’t know.  

Success is not dependent on whether one is successful in private sector or as an entrepreneur or in govt sector. Success is independent of the field you are in. It could be business, sports, art, job, armed forces, scientist, social worker or a politician. You must do a great job in what you do and remain a good human being even at the pinnacle; you must retain humbleness and show empathy for others. To be successful in life, one needs to be sincere, consistent, must have perseverance, must be able to take others with you.   

How you achieve these parameters, defines your success. More successful or less successful are comparisons done by others. It is probably impossible to compare success in two different fields. It is not possible to compare a great gymnast with a great scientist! People will always compare between brain and the brawn! Like in studies it is always said that those who are good at Math are very smart. I don’t think so. One who is very at good music is equally smart in his own field!  

This discussion and comparisons are unending; but one thing is sure that the world becomes a better place with successful people. But this success should not be a “marketed” success, it is the success of the human who has contributed to the society, keeping core values intact. But one thing is sure that “success” list is not the same as list of successful candidates declared after college, school level exams. It gets mixed up and many a “back benchers” end up at the top!  

 

Titbits from an inter-continental dash!

Small but interesting experience during travel!

Travel does many things but the experience you get, the knowledge it gives you can never be gotten in any school or on internet in such a short duration and on different subjects! We made a quick dash to the US to attend our grandson Suaysh’s graduation ceremony which took place on 18th June. We reached on Saturday, 16th June, and traveled back on 20th June. You will ask me where did I acquire so many new things? Well it was during journey and waiting at airports and of course chatting with my grandson.  

My son lives in a Seattle suburb called Sammamish, which has population of 75 K. It’s a well to do suburb. There were 600 students from my grand sons class of 2018. I went through the list, there were about 15% Indians, 20/22% Chinese. Rest was others! Out of 600, about 100 did IB Diploma. International Baccalaureate® (IB) programmes aim to do more than other curricula by developing inquiring, knowledgeable and caring young people who are motivated to succeed. https://www.ibo.org/programmes/diploma-programme/ . Out of 100 students, 80 were Indian or Chinese!  

On the flight back home, from Seattle to Toronto, an Irish American was sitting next to me. He was accompanying his son, who had also completed his 12th grade graduation. The gentleman was civil engineer by profession. When subject of education came up for discussion, he said their family came to US about 125 years back and he was the first from their family to go to a college. He rued, that his family and clan never realized the importance of education before his generation. He was shocked to know the statistics mentioned above.  

Another important point came out in discussion. Gun laws in USA. He agreed that the laws were bad, so I asked him a hypothetical question. In the mid-size city like Seattle, in an area 25 km around, how many people will really need a gun? He said that in some remote area a few wild animals do come but if you let them be, you don’t need guns; otherwise almost nobody would need a gun. I then asked him, how many guns would be there in Seattle area? He said there could be hundreds of guns! That is the gun story in USA.  

Then I found some interesting things at airports. Removing shoes, Laptops etc at security varies from country to country, as per equipment available. We landed in Vancouver, Canada and US immigration and customs formalities were completed there itself. After the formalities were done, nobody took the customs form that we had filled up. On Seattle Toronto flight, similar customs form was filled up but passport details were not required. Nobody collected this form too! When we transited after reaching Canada, there was no security check, though we had crossed the international border! There was a very long moving walkway, maybe about 300 meters long. It was the worst one I have seen on any airport. It was continuously making noise, dhad, dhad and I got a feeling that one of the links of the conveyor would break, anytime. Also, the walkway was not moving in flat plane; it was jumping a few millimeters at every dhad. It was very uncomfortable to use.  

SeattleToronto2

The images above show the funny side of lack of quality control at some stage. We were flying Seattle to Toronto but two images were showing reverse information. Instead of showing distance to Toronto, it was showing distance to Seattle! This hardly made any difference but it was surprising to such basic errors.  

Back home in Delhi there was a pleasant surprise! We stayed at night at the Holiday Inn Express transit hotel at the airport. That day was Jaya’s birthday and I had ordered a cake when I had booked the room  a month back. When we reached, the cake was ready and they offered it on the house!

On Delhi Pune flight I had a Britisher sitting next to me. He was in education business. They send students from UK for internship to India, during summer. He said every year one or two students go back home half way, as they cannot handle India! Especially from Chennai area. He was not sure about the reason and why from this area! I got many insights about Brexit, border less travel and business issues!

After a long time we ran into baggage missing episode. I am trying various things, let’s see when we get the bags at home!

But all in all one could see that US and Canada are really up there as far developments are concerned!  But to top everything else was the reaction of our gran daughter Rhea, when we met back home! The way she squeaked, jumped, danced was a site to behold! Why do we mature? Why don’t we show reactions like the small kids do? We are losing real fun and joys of life by becoming mature!

 

 

 

World Class!

Become World Class! It is doable!

One keeps on hearing the word World Class, these days! What is World Class anyway? World Class means (an activity, a thing or a person of or among) the best in the world! The world is full of people, with thought processes or activities where someone is trying to do something or to produce something even better than its quality level at that time. This thought process came in my mind when my friend Shyam visited another friend Vijay’s manufacturing unit. Shyam said that Vijay has created a World Class facility. 

How does one become world class? How does one create World Class facility or products? Simply by being world class. To become world class, one needs to be open to the idea that there is someone always better than you! There is always something better than what you produce. You need design, product or service, consistency, ability to convince people to buy ideas or products at the price such that the organization remains continuously and highly profitable. The reason for this is that world class companies reinvest large % of their profits into R&D! This indicates continued resolve to improve on quality. Apple and Nvidia are such companies which are relentlessly going for better and improved products. They reinvest huge amounts in R&D. Another thing such companies do is to change their thought process 180 degrees, if required. Classic example is Microsoft. Once they realized that they will not be able to compete with Android and IOS, in cell phone arena, they changed their policies in such a way that they call themselves company making software products which are support systems for other Software companies. 

Talking of Vijay’s organization Connectwell, he was always thinking big and bold for more than 20 years. 20 years back the company was much smaller, but they were bold and could see eye to eye with large world class players. How did they do it? They have been taking part in Hannover Messe, exhibition of industrial products since 1997. This has been a huge investment. This shows that they have been profitable, bold and confident! I am sure initially they must have felt a bit down, looking at international competitor’s products. But they continued to take part with better products; I am sure the competitors must now be getting weary. Vijay’s continued and relentless drive to become and remain world class makes his company work harder, smarter and sharper!  

As against these, companies like TCS & Infosys have chosen to follow a different a path. I am not blaming anyone but it is a path that they wanted to choose. Recently, they used their cash kitty of 2 to 3 billion US dollars to buy back shares from public. If there were a threat of some other company buying them out, then it would be a smart strategy. But I feel that they don’t know what to do with the stock pile of dollars, they did not probably know how to profitably invest this kind of money to reinvent themselves. They probably want remain followers, instead of becoming leaders. There are Indian companies who have shown the hunger to become world class. Tally and Quick heal names come to the fore. They have relentlessly done things and kept their flag flying high with quality of their products!  

You don’t become World Class just like that. It is the people who make companies and societies World Class. Taking example from cricket, in the early 70’s Sunil Gavaskar, World Class diminutive Indian cricketer looked into the eyes of the opponents. He created a culture that Indians can become World Class. He was bold in his game but was a gentleman too! In early 80’s, after India won three consecutive major tournaments in three years, an Australian reporter asked him in an interview the secret of India’s success. Gavaskar asked the reporter, ” Have you seen the movies Jaws 1 and Jaws 2 and so on? ” Reporter was confused and said, ” I have not understood what you are saying.” Gavaskar said tongue in cheek, ” India’s success was same like Jaws, Luck 1, Luck 2 and Luck 3″. Gavaskar had in him to take on the world. Normally he showed it with his bat. 

Sachin Tendulkar story is even better known as he became a World Class act from the age of 16. He again was diminutive but his motto was practice, practice, and practice. He was never afraid to attack deadly bowlers looking into their face! He gave nightmares to the world class spinner Shane Warne! Sachin simply wanted to be world class. From these small islands of Gavaskars, and Tendulars India is becoming a super power in cricket and has created an assembly line of World Class players and the team! This is how nations become World Class. 

Whenever I travel internationally using Delhi or Mumbai airport, I can see that we have World Class infrastructure. Getting into other airports, I feel that India is getting better and better, in islands of supremacy. But this drive has to start in people, should percolate to more and more people. With success, we get confidence and confidence leads you to become World Class.  

What has people got to do becoming a World Class nation? Everything! If people are World Class, the nation can become World Class. To become World Class not everybody has to be World Class, but everybody in the system must be disciplined, knowledgeable in what they do. They should be passionate about what they do. It could be a policeman, it could be a pedestrian crossing the road. If you don’t cross roads by following basic discipline, the system gets chaotic. A construction site worker should be proud of his method of pouring concrete, the planner should be proud of the way he has planned. A grocer should be proud that he is not cheating his customers, profits will come automatically if he gets more and more customers because of quality of products he sells and quality of service he offers. His quality of service will improve only when all people in the shop are proud of the work they are doing.  

I will share with you how confidence about ones own quality helps. A team from India was to travel to Japan to visit an organization. They asked the hosts how much buffer time they should keep after traveling by Shinkansen before catching a flight. They got a reply that they need not keep any buffer because Shinkansen never gets late. It gets late only if  there is a major earthquake.

The system becomes World Class when the lowest denominator in the system becomes World Class, when the lowest denominator is proud of what he or she is doing! I see this attitude in many places world over, people will go out of their way to please the customer. Do we see this in India? Yes,  but only in islands. But for this to become a way of life, attitude of everybody towards public discipline, public cleanliness must change. This is because these are the most visible things in any society. We do see islands of such places in India but these islands must get connected and become a society of World Class things, services and products. It is Vijay’s of our society who have done it. Connectwell  (http://www.connectwell.com/global/home.aspx?lang=en&reg=IN) is doing it and I am sure this is passed on to the next generation. If all of us try to make an attempt, to make the small eco system around you, world class, it is doable. You can have surroundings around your home clean and neat; you can make your personal service providers like milkman, newspaper vendor, car cleaner, home support servants do things in a better way. Once they understand that it is doable, they in turn will tell their own eco system how to do things better. How to be relentless in improving quality of what we do, how we do. The chain has to continue.

It is pretty simple. When you wake up every day, tidy up your own bed….. yes, it starts with you. Make it tidy as if your work is going to be inspected every day! And yes, you yourself inspect it. It better be World Class!  

Confluence of Goodness!

Make this world a happy world with Goodness!

अगर धीरे चलो
वह तुम्हे छू लेगी
दौड़ो तो छूट जाएगी नदी
अगर ले लो साथ
वह चलती चली जाएगी कहीं भी
यहाँ तक- कि कबाड़ी की दुकान तक भी
छोड़ दो 

These are a few lines from the Poet Kedarnath Singhji’s poem नदी. नदी means a river. The poet has used the river as a metaphor for background support that we get from different people in our life’s journey. Our life’s journey begins with our coming into this world in the mother’s womb. Beginning of our existence is not known even to our parents for some time! In normal course, no couple is thinking of a child being created, when they are in an intimate embrace. It is the nature that supports you during this phase of anonymity. This is our first river in the form of Amniotic fluid in the mothers womb! How can someone support you, help you, when they don’t even know that you exist?  

In the lines above, the poet says that you go with the river, you meander with its flow and it will let you go where you want to go, it will follow you, where ever you go. Her support will be unstinting, with no returns expected. You need to understand it’s rhythm. The poet has explained it beautifully and says that if you take the river to a scrap collector, it will go with you. If you go to flea market, it will follow you. A flea market (or swap meet) is a type of bazaar that rents or provides space to people who want to sell or barter merchandise. Used goods, cheap items, collectibles, and antiques are commonly sold. This is how unstinting the river support is! But you take up wrong way of  life and the river may break its umbilical cord with you.  

In many cultures the river is like one’s mother, caring, supporting, she is always there in the background. A child is tethered to the mother. This is world’s closest relationship and mother always wants to keep on supporting the child irrespective of situation, age. This is the everlasting or evergreen relationship. In this relationship virtual umbilical cord always remains in place, at least from mother’s side.  

In our life, we have many people supporting us, they are there in the background. They will go with you even on the rough path of your journey! How does this happen? How are such relationships formed? Mother child relationship is the most natural relationship, it just exists like the universe. Bearing and giving birth to a child is nature for female species; this closeness creates such a close relationship between the two. In this relationship nothing needs to be done to attain the level of closeness, it just happens. But for other relationships this is to be nurtured over a period.   

As our journey starts from childhood to adulthood we meet different people. We meet them in different situations, under different circumstances. We live with siblings in our home but as we grow older, each develops into a different person and has own personality, own thought process. Do siblings always have very close relationship? They grow up in the same house, they grow up with the same background. But are they behind each other to support? Not necessarily. Except for parents all other relationships need to be cultivated, nurtured. One cannot assume that others will be there in the background to support you like the river. 

Why is river important in life? The river encompasses our lives, it absorbs whatever we throw at it. Its water body is big and fluid all the time; so, it has a great absorbing capacity. Its flow purifies all bad things dumped into it. Similarly, our mind should also have fluid thought process, it should be able to absorb new things, it should be able to absorb changes in the way situation demands. It should be able to throw out bad things from our life. Our mind, like river, has incredible capacity to take good or bad things. Our mind should learn the process of turning bad into good, like the river.  

In our life, we have many sets of rivers in the form of different persons like friends, acquaintances, relatives. To absorb good from these people, is in our hands. There is a saying that birds with the same feathers flock together. Similarly, good will always prefer to be with good; the good have power to absorb bad! In Varanasi, there is a tradition to dump dead bodies in the river in the river Ganga; we dump drainage water in the river without treating it. But the flow of the river, and the volume of water (which is the goodness) takes care of these things and water remains pure!  

Friends, life is full of things which are good, bad and ugly. But if we as a society, get the humans together like confluence of rivers, bad and ugly things will get defeated. The society, a group of people, a colony, people in a building should come together and form river of goodness, there will be confluence of these rivers and we will be able to create a quietly flowing big river of goodness.