Heart or Brain?

Many a times, humans take decisions in a way that it becomes difficult for others to fathom. Sometimes the brain is required to take precedence over heart and other times heart is supposed to take precedence over brain. In love, about family and friends, heart should take precedence over brain; emotions do overcome brain in these cases but in other cases it should be the reverse. But this sometimes does not happen.

Recently a term has been coined “Post Truth”

Post-truth relies solely on personal beliefs and ignores any facts that may conflict with those personal beliefs.

Initially, humans lived in small groups, with evolution many things changed. This included communication, travel, language and many other things. When small groups were not connected, most of the decisions taken were based on personal beliefs because knowledge acquired by other groups could hardly be known as inter group communications were either non-existent or were very poor and not wide spread. Human race has evolved over a period especially about communications.

In modern world, the knowledge and information gets spread so fast that we can know many things, if we want to. This gave the opportunity to know how people behave in different ways for same situations. Also many facts and figures became easily available. With this change, migration also increased. Initially people looked at migration as globalization; effect of globalization was assimilation of global population with different skills, to manufacture stuff/provide services from anywhere in the world at the lowest possible cost. Globalization did spread with the advent of knowledge and information and better communication. It had its great effects, initially. Second “industrial revolution” was even faster and more wide spread. This “industrial revolution” was digitalization and computerization of our world. Its effect has been to democratize the global economy to some extent.

But in recent couple of years, a different effect of this revolution was felt by the local population e.g. losing jobs to “outsiders”. Now the thought process has started changing from global to local. This has led to the creation of term “Post Truth”. So called “Global Thinking” people have started thinking “locally” to get their jobs back. The effect is for all of us to see e.g. Trump becoming President, Brexit and so on. Apparently Post Truth is more prevalent in Public Domain but sometimes it’s prevalent in personal domain too! We cannot say that US population is not aware of “could be effects” of  Trump presidency. Britishers are very much aware that coming out of large single market is not good for Britain. But in spite this knowledge, decisions have been most unexpected. 

EVM (Electronic Voting Machines) episode, challenging the Election commission by political parties was a typical Post Truth case. EVM voting sanctity was well proven over a period but Political parties did not look at the facts and just challenged the Authorities. In 1971 India Pakistan war, Pakistan had two very distant fronts to fight on, Mukti Bahini was strongly fighting the guerilla war, Indian Forces were far superior but Pakistanis had a notion that one Pakistani soldier is good enough for 10 Indian soldiers! Rest as you know is history. Alienating Qatar by other Gulf Countries is another Post Truth decision. Qatar is a small nation but is also the richest. All concerned countries on both sides openly support terrorist organizations. So most of these countries have same issues so how alienating Qatar is going to solve that areas problems is difficult to understand.  

Why the Post Truth? Under what circumstances does emotion take over the brain? At what stage “globalization” becomes less important than “localization”? One important aspect that has come forward is that very large part of population gives in to “Post Truth” phenomena. Is it because of fear psychosis? In many cases, the “Post Truth” thinking actually becomes believable. In case of Trump phenomena, it was real justified fear of the so called “White Trash” in America or “Rednecks” and Right supremacists. In case of Brexit it is probably the fear of Muslim refugees landing in Europe. In England already there is a large population of Asians which has come legally and has been causing stress to the white population and “Post Truth” thought process must have been simmering beneath the surface. In both cases the large population has ignored the facts and taken decision solely on personal beliefs; this phenomena is difficult to explain.

In case of personal relationships, life and decision making is too simple and emotional. When Jaya and I decided to get married, we were both students. Both had rudimentary information about each other’s families. Both of us were below 20 years of age, it was simple and “to hell with the consequences” was the attitude. But who any way knew what is marriage? That things turned out to be okay over a period was a different matter. Folks, what do you consider yourselves about things in public domain or even somethings in personal domain which needs brain over heart? Or are you a heart over brain person?

Empathy

Dictionary meaning of Empathy is the ability to understand and share the feelings of another. This is one of the most important facets of human personality. I am always amazed how human personality develops. A human may be born with good physique, good brains; these traits can come from ones gene pool; these facets can be further improved by consistent efforts. But what about empathy? Is a person born with empathy? Is empathy a physical trait? No it is definitely not. Empathy is considered a motivating factor for unselfish, prosocial behavior, whereas a lack of empathy is related to antisocial behavior.

Human intelligence is the sum total of IQ & EQ. Empathy is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves. This is best described by the proverb “Never criticize a person unless you have walked in his shoes for one mile.”

At what stage in life a human being becomes an empathizer? Is it seen only in humans or also in animals? I feel that it is definitely seen in the pets like dogs and cats. Of the two, dogs are better empathizers as they express themselves more openly than cats. I have read about dolphins, chimpanzees also showing this trait. These things indicate that empathy is a trait related to brain activity.

Empathy is a skill that is gradually developed throughout life, and which improves, the more contact we have with the person with whom one empathizes. Accordingly, any knowledge gained about the emotions of the other, must be revisable in light of further information. Empathizers will find it easier to take the perspective of another person when they have experienced a similar situation. When I share my personal experiences below, I again wonder if what I am writing is correct.

I want to share a couple of examples of my own and a business story which give different facets of empathy.

This is about 13/14 years back. I was in the US with my son Sachin, my grandson, Suyash, was maybe around 4 yrs old. We went his school to see a performance by the kids for Halloween. We were requested go and wait in a hall. Kids were coming in parade like formation and were having great fun. Almost all the kids had come out but we could not see our grandson Suyash. He came in the end, pushing a child who was in a wheelchair. After the program I asked the teacher, “How do you decide who will push the chair? Do you request the children to take turns?” She said, “Yes, we do it that way, but Suyash insists that he wants to push the wheelchair every time!” She said, “Suyash is different child and has of great empathy!”

Recently at home my daughter Priya and our granddaughter Rhea were with us. Our daughter came back from the clinic. She was mentally very down with some professional event and she had a telephonic conversation with my wife Jaya before she came home. Rhea asked Jaya, “Is mumma unwell?” Jaya said “No, she is ok!” Rhea is 3 ½ years old. When Priya came home and Rhea told us, “See mumma is well, she is not crying!” Jaya suggested to Priya to have some food. Rhea went and sat next to Priya and fed her all the meal. All the time telling her, “Eat your food, you will feel well!” She made sure that Priya finished all the food. How do I explain empathy in a 3 1/2 year old child?

Now I am not able to understand both the kids, all of ¾ years of age and so much empathy within them! They have not seen the world, they have not seen the bad side of the world. How could they empathize? I am back to my question at what stage the empathy start? How does it kickstart? Are all ¾ old kids like this? It cannot be so as each individual is a different person. Is it then genetic? Does it come down to you when you are born as hereditary facet of your personality?

Now I am sharing one experience from business domain. There was a heading somewhere.

Mercedes-Benz, the car manufacturer, is no longer interested in achieving customer satisfaction.

That does not mean that customer experience is not important to Mercedes. Quite the opposite. It means that customer experience is so important that satisfaction is not enough. Instead, the company wants its customers to feel delighted by their experience with Mercedes.

The company’s president and CEO believe that engaging Mercedes employees is key to achieving that. For example, a recent company poll found that 70% of employees had never driven a Mercedes. They are now being given the opportunity to do so, so that they can better empathise with customers, and therefore engage with them more effectively.

I had a similar discussion years back when first “Indian” car was being developed. The key people involved in this development were all using Fiat & Ambassador cars in those days. I asked some one senior in the organization, when all the key persons were accustomed to quality of Fiat & Ambassador cars, how will they create a car to compete with Maruti Zen, the best car of those times. We all know the end result.

In our office we make software products. I tell all my colleagues we are NOT developing software but we are creating a solution for other people to help them to handle their own processes in correct and a very easy way. Unless we achieve that we are not going to sell our products.  We must walk in our Customers shoes for one mile to understand their needs.

Will the world be a better place if more people are able to empathize? Is there a threshold at which people start to empathize? Can there be formal training given to people to learn to empathize? Friends come with your views! Let’s make this world even a better place.

Yes both are right but sometimes one is more right!

Internet has made things so easy, some of the best things are made available with ease, and the list includes, photos, videos, articles, caricatures and so on. I came across a caricature a few days back and it set my thought process rolling. The god’s gift to us humans, the life, becomes quite complex because every situation has different interpretations, a way of looking at it. The death is the only situation in our lives which has no two sides. A dead person is always a dead person!

rightorwrong

This caricature is epitome of complications that exists in our world. The number six viewed from the other side is nine. This is what happens in all situations. When both sides understand the meaning of caricature above, conflicts are avoided or both sides will react in a different way. But in most cases people don’t want to understand or don’t understand that there are two sides to any coin, which leads to conflicts, fights, murders and even wars! But different approach to the same event can lead to great evolutions.

First human society came into being around 10000 BC. Earth has been in existence for millions of years before. With evolution of society, there came a time when humans started communicating, remembering, in general thinking like we do today. That is when the ownership concept started evolving. Ownership of crops, land, home and later wives! Before this period, disputes must have been only about eating stuff available as nobody owned anything. Eating was the only thing that was required for survival. Humans must have behaved mostly like animals but the evolution of brain changed things rapidly.

Why do two persons look at the same thing in a different way? The example of six and nine defines this different outlook perfectly. What could be the possible reasons for this different outlook? Ego? Superiority complex? Narrow thought process? Not able to grasp the situation? Out of box thinking!

Example of narrow thought process is exemplified in a short story. A shoe sales man is sent to an island with no instructions. After two days of survey he sends a message to headquarters, “People don’t wear any type of footwear, don’t send any shoes!” He is called back and another shoe salesman is sent. The new salesman sends a message to headquarters, “Nobody wears any footwear, send two containers of shoes immediately!” Same situation but different interpretation and approach.

Classic example of “Out of Box thinking”. A few days back Mukesh Ambani made a statement that H1 visa issue in the US, for Indian IT sector, is a boon for India. He felt that many talented people who would move to the US will be forced to stay back in India and will work for betterment of India. In India we always think that our large population comes in the way of our growth. Mukesh Ambani has made one more statement recently. He said the “Data is new Oil”; he said with India’s 1.2 billion population there is a huge data available. It is for the next generation of entrepreneurs to use data in to create processes, products and systems which will benefit huge population.

My personal opinion is that this is a good opportunity for Indian IT sector to go up the value chain instead of remaining as glorified contractors! With such a huge pool of talent, cash rich companies, none of the big ones even thought about going up the value chain. “Narrow thought process”? Companies run by so called bean counters? Is profit the only motive?

In good old license raj days there were some very successful companies that made Nylon fibres. One of the businessman in Pune thought that he will also make the same products and replicate what the other companies did. License raj ended, good businessmen maneuvered out of the situation but our friend in Pune was “Not able to grasp” the situation. In a few years, from Rs.300/ crores they had to close down!

In the war with India before 1971, Pakistan used to boast that they can easily defeat India with superior fighter planes F16. But Indian fighter pilots with their Gnats had superior skills and we know the result! “Ego & Superiority Complex?”

In examples mentioned above things can be done in  different ways but as mentioned in the title “one is more right”! By the way to avoid 6 & 9 or M & W situation there is a method of writing, to avoid the confusion! 6 & 9 or M &W. Cheers, always think for the betterment of whatever you are doing and try to be more right!