9th November!

Mr Modi spoke about the importance of 9th November in his brief speech to the nation! He said, “On the 9th of November, three important world events have taken place.” I was surprised because I was aware of the Ayodhya Supreme Court verdict, the opening of the Kartarpur corridor. The third event was the fall of the Berlin Wall – this happened in 1989.

These three are significant events in history. The court verdict and the public reactions show India as a developed society and democracy. The Kartarpur Corridor opening is about the thawing of the tense relations between India and Pakistan. Fall of Berlin Wall signified the significant change in the relationship between the Western World and the Soviet Union led Iron Curtain nations.

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The Kartarpur Corridor is a border corridor between Pakistan and India, connecting the Sikh shrines of Dera Baba Nanak Sahib (located in Punjab, India) and Gurdwara Darbar Sahib (in Punjab, Pakistan). The corridor is intended to allow religious devotees from India to visit the Gurdwara in Kartarpur, 4.7 kilometres (2.9 miles) from the Pakistan-India border, without a visa.

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The Berlin Wall was a guarded concrete barrier that physically and ideologically divided Berlin from 1961 to 1989. Construction of the Wall was commenced by the German Democratic Republic (GDR, East Germany) on 13 August 1961. The Wall cut off  West Berlin from surrounding East Germany, including East Berlin. The Eastern Bloc portrayed the Wall as protecting its population from fascist elements conspiring to prevent the “will of the people” in building a socialist state in East Germany. I am not going to discuss this point in detail because it is not relevant to what I am writing currently.

Ayodhya dispute is a well-known religious dispute in India, which started soon after India got independence. In the conflict, the Hindu’s claimed that Babri Masjid was built on the original place where Bhagwan Ram was born. For forty years, it continued and was always the flashpoint of hate speeches, claims, counterclaims, and sometimes riots. The issue was a point for the dispute in various elections. Hindutva parties would have rath yatras, which culminated into some fight or the other. All political parties used Ayodhya dispute as a strong point of argument leading to further tensions. All this culminated when Hindus finally merged at the Babri Masjid for sloganeering and show of strength. The situation went out of control, and the  Karsevaks came in large numbers and demolished the Babri Masjid in 1992.

After the demolition of the Masjid, there has been tension in Ayodhya and around all the time. Some groups would suddenly land in Ayodhya, creating tensions. Based on this subject, there would be discussions, claims/counter-claims in the other cities, which would lead to riots. Political parties shamelessly exploited the human sentiments causing division in the society based on religion.

Ultimately this dispute ended up in the Supreme court. After arguments, counter-arguments, proofs provided by the Archeological Society of India, Supreme Court decided to have the hearings for 40 days every day. Based on that, the decision was reached, which was declared on 9th November 2019.

I do not want to write about the fairness, the correctness of the Supreme Court justice, after all, the Supreme Court is the final authority to decide disputes considering the legal aspects based on evidence and proofs. The judges are luminaries, and that is how they have reached the top position in their field.

I am thoroughly and wholeheartedly impressed by the way the nation handled the most critical day of the judgment. The government of India and the state governments had made security arrangements in such a way that they would be able to handle the crisis if it arose. I am sure the officials must have discussed with leaders of political parties and general dignitaries in the society the importance of maintaining peace, whichever way the result went. People were advised not to celebrate overtly. The judgment was not a victory or defeat for someone or the other. It was the resolution of the long-standing dispute which was being handled by the highest authority in the country.

In the days of social media like WhatsApp, Facebook, Instagram, it is simple to spread false stories and rumours. Police Authorities had sent the circulars warning people against spreading the wrong information and rumours. From what I read in the newspapers, a minuscule number of people were arrested for playing mischief.

I think it is a good sign for India; it indicates that we as a society are finally maturing. The absence of over-celebrating, not putting up the banners about the victory of community A over community B, shows that we, as a society, are learning to understand the importance of restraint! The Supreme Court judgment was the judgment of national significance, and it has brought out the sensible and humbling behaviour by society in general. Of course, there are extremists on both sides of the judgment, but they also have behaved sensibly because of maturity or because of the fear of action that the police might take.

Many times it has been observed that during important events or incidents happening in the country, it is the political parties who behave immaturely. When the government decided regarding Article 370 in Kashmir, some parties still made politics out of that act. The act was of national importance, Those opposing the action could say that action is correct, but it should have been handled differently. Suggesting different methods of handling the situation is one thing, but talking against such an important matter is incorrect. For such vital events, the whole nation should be together, forgetting their difference. Both these situations were almost equal to the war-like situation!

After Article 370 decision by India in Kashmir, the relationships between India and Pakistan have reached the nadir! Against Pakistan’s anti-India propaganda, the Indian government has shown maturity; the major nations in the world have been explained the situation, and most have supported India. But on the side, Pakistan had declared before 5th August that they would open a four km path connecting the Sikh shrines of Dera Baba Nanak Sahib (located in Punjab, India) and Gurdwara Darbar Sahib (in Punjab, Pakistan). Pakistan has finally shown some maturity and has kept up its promise. The path was opened to pilgrims on the 9th of November, the same day as Ayodhya’s judgment. Is it the indication of the thawing of the relationship between Pakistan and India? I hope so!

The nations and societies mature and progress over a period. It will happen only when the governments act maturely and responsibly. Taking a posture or giving immature reactions don’t resolve any issues. Pakistan has to accept the ground reality that most of the problems with India are due to terrorist camps that are allowed to flourish in Pakistan. If they take action against terrorists, most of the problems are solvable.

Let us hope that there will be many more 9th Novembers in the future which will resolve long pending issues between nations, political parties and society in general!

I thought you might like the link below. It’s about the Berlin Wall!

https://www.bbc.co.uk/news/world-europe-50363404

 

Are you not proud of your nation?

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As usual, let me make a disclaimer! I don’t care which party is ruling our country! Whatever I am writing in this blog is apolitical! We were under the British rule for 150 years before the independence we got on the 15th of August in 1947! Thanks to strong personalities like Sardar Vallabh Bhai Patel, we became India or Bharat as we are known in the world todayOur national wealth was looted by the British under the garb of collecting taxestaking away raw materialBritish presence (and their final going away) did a few good things for India. We became one nation, we had railways, we had an established all-India administrative and police services.  

In Nehru era Public Sector units, Irrigation got significant importance. Indira Gandhi broke Pakistan into two, thereby correcting the problem created by the British by at least 50%! Kashmir issue resolution opportunity was lost; it could have been achieved in the Shimla Agreement. Indian population showed great maturity in overcoming Emergency, the black patch on the Indian Democracy! Jayprakash Narayan led the movement though he was old by that time.  

Next twenty years were tumultuous, but India somehow overcame the same, though we did not have strong leadership. India’s jumping the IT bandwagon successfully started the financial growth processAlong with fast economic growth, crony capitalism and corruption at different levels increased at breakneck speedCheating the government with shell companies was at peak and was used for money laundering.  

All the governments did a lot of good things in their times and bad things too! Then came the Modi Government in 2014 and looks like it will run till 2024! They have had their ups and downs. They have also done some good things and some bad things. From this angle, it is not much different than the previous governments.  

Along with fast economic growth, crony capitalism and corruption at different levels increased at breakneck speedCheating the government with shell companies was at peak and was used for money laundering and diverting funds. These issues created a need for strong actions.

There are specific actions taken by this government which were never considered by any other government before. These were essential for a mature democracy and were generally discussed previously with a glass of Chivas Regal. Nobody ever thought that it was possible in India. 

Yesterday, I shared a certificate displayed below with my friends. The reactions to the certificate were varied! “I have already done it” was message sent by many. Some people sent me a congratulatory messageMy friend Shrikant appreciated this very strongly, and that is what led me to write this blog. 

Certificate ofCommitement

He wrote an elaborate message which I am sharing verbatim!  

“What did you do? Please elaborate?? Such certificates are sent by IT/Vigilance department of Govt of India, to persons having an impeccable track record of regular tax payments & no offences registered, in Govt data tracker! Just a law-abiding citizen. I am also told this is an initiative to motivate/thank taxpayers while furthering the stated objective of putting a high premium on honesty. I have received two such certificates already. Many others also must have! 👍😊 

An individual or an organisation can go to the website https://pledge.cvc.nic.in/ and take this pledge if one desires so. When I went to the site, it also shared information that 85,86,062 individuals and 123,138 organisation have taken this pledge. In the discussion  on our WhatsApp group, somebody said, “Why do you need a certificate?”  

Then a thought came to my mind. We always ask the question what has my nation done for me? But should we not be asking the questionwhat have I done for my nation? I feel that the British have, along with many things, ensured that our pride for our nation was killed. Even today some people say, “We don’t deserve to run our nation. The British should be brought back to run it.”  

The current government has taken many actions in international diplomacy, where people listen when India talks! Now, do we not feel proud of the nation? One major historical correction by India of removing article 370 provisions for Kashmir got allround support in the world. Except for Pakistan’s all-weather friend China, all major countries have supported India. China too is looking at Pakistan from strategic and commercial point of view. Let Pakistan default on repayment to China then it will be interesting to see what China does!  

From the beginning of the 21st centurythe concept of media changed drastically. We started having TV news Superstars” who considered themselves knowledgeable in everything. They started behaving as if they were Gods of media; all others were treated by them as mere mortals. Sycophancy was at its best during this phase. Corruption, both material and moral, reached its peak. There formed a group of people who had jumped the free jaunts bandwagon. They would travel with ministers and the Prime Minister. They ended up giving sermons to others — Social Media like Facebook, Twitter, et al. added to this list. You and I were immaterial. 

Now this government has started the initiative of pledging integrity to the nation. It is like saluting when Jan Gan Man is sung or keeping your hand on your heart! I felt proud to take the formal oath; I felt proud of my nation. All through my life, I have always tried to avoid paying bribes for personal work or business. Sometimes I failed as I was not the final authority to take that decision; I was an advisor to some companies. But in my software and furnacerelated business, I have never paid a single Rupee bribe.  

Some of my friends were cynic about this drive. India has had a poor record as far integrity is concerned. Sometimes, we say God Promise; similarly, here we are saying “Nation Promise”! Till date, not even one per cent of people have taken the pledge mainly because many may not be aware of this initiative. When we say God Promise, do we break the promise? The same logic can be and should be applied to your nation. Assume that even 5% of people take this pledge, will it not make any change in India? Will you beak your new version of “God Promise”?  

What have to say to the cynics? For those who tried to make fun of the certificate, I shared, I will say in the endI can understand the doubters because things have not been as they should have been, so they feel that people will take the pledge but keep on doing what they have been doing! We are always going to have Naysayers who are fashionably called Liberals! Liberals group was not very much against government stuff as they were getting their foreign jaunts and were able to run Nalanda Vidyapeeth-just to give an example.  

Government has started a new portal for a portal http://www.pgportal.gov.in/ The portal is used as  Centralised Public Grievance Redressal Monitoring system 

Such an initiative has never been tried before.  

External affairs ministry under Sushma Swaraj was helping individuals stuck in foreign countries due to some issues. Mr Modi makes it a point to spend a day during Diwali with soldiers on the borders.  

I am not at all saying that it is hunkydory on all fronts. In many areas, issues and problems continue. To run a nation as big and as diverse as India is not going to be easy. On top of that, the British had looted our wealth for 150 years and made us a developing countrywhere famines were a part of life initially. But the green revolution, white revolution (Milk and Sugar) have taken place. In many areas like infrastructure, India is progressing fast. Metros are being built in many large cities. Let’s not forget ISRO!  

To me, the definition of naysayers is a bit different, besides the conventional oneThese are the people who after having toilets at home, want to go to the fields because they feel manly. It is those people who routinely break many laws and rules of public life, like parking, wrong side driving. These are the people who behave rudely with service providers like waiters; they cut corners at every possible opportunity in public lifeThese are the people who follow every general rule just after taking a fivehour flight from Mumbai to Singapore!  

About the friend who made fun of my statement about the certificate should go and ask the Sahara Boss, DSK Boss, Unitech Boss and many other such socalled big people if things are funnyMallya and Neerav Modi are enjoying their new status as fugitives and are forced to take shield behind the slow legal process in Britain. I am sure they have very high social status in the British page, three people!  

Income tax department sends certificates to people who pay personal Income Tax above specific value and appreciates them for being honest and proud citizens.  

Government is trying to push honesty culture, and if people find it funny, they must laugh loudly! If someone finds that it is a joke that I am proud of being an Indian, so be it! Some people have queer sense of humour!  

 

 

 

Should Hindi be imposed?

My friend Shrikant wrote on Facebook a very sensible note about an alleged imposition of Hindi all over India. He is a മരുമകൻ– son in law of Kerala. So, I presume that he is in a better position than me to comment. This led me to read the original statement made by Amit Shah, our home minister on the subject. The gist of what he said is in the statement below. 

Mr Shah said, Hindi is spoken by most of the people and can unite the whole country. He said efforts would be made to expand Hindi to different parts of the country but not at the cost of other languages. Shah later also said that the foreign language English is predominant in India, so instead why not Hindi?  

I have not understood the controversy in the statement. Shah has not said that it should be promoted at the cost of the regional languages, anywhere in the statement.  

Culture is an umbrella term which encompasses the social behaviour, and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities and habits of the individuals in these groups.  

Even 200 years back, India was not known as India as it is recognised today. Till then there were Rajahs, Badshahs who used to run their own kingdom. In those times, travel and communication facilities were inferior. Going from place A to place B would take hours if not days. With these limitationsthe bouquet of knowledge, beliefs, arts, laws, customs, capabilities and habits of the individuals would remain disconnected with other cultures. The possibility of the merging of cultures must have been within a distance of about 50  to 75 km if the terrain was not steepWith rough terrain, that also would be difficult.  

1947 created India and Pakistan. British had started the railways; road transport had become better than before. Travel had become a bit easier. So some mixing of culture started automatically. If we consider only the state of Maharashtra, people spoke different Marathi in Bombay, Pune, Nagpur, Kolhapur, Aurangabad, JalgaonThe spoken languages were distinctly differentLocal dialects also merged with spoken wordsSo when we speak of Marathi, nobody is really sure Marathi of which region we are talking about.  

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So why then the emotional reactions about Shah’s statement. In the year 1978, I remember that in Bangalore we had shared a taxi for a tour with two couples, one Tamil and the other Kannada. We communicated with each other in English. What Shah has suggested, instead of English, why not Hindi? It is just a suggestion; does it amount to imposition? Central Government has offices in all the states and Hindi day is celebrated in each office, irrespective of which state it is. What is the point in looking at every statement from a political angle? Are elections the only important aspect in life? Kashmir had even more serious issues due to decisions taken by Britishers. But the government has resolved it in one stroke. Rules and regulations must be enforced but culture? No way, but who is forcing the culture? A statement made at a function was not a policy declaration. 

Culture seeps on its own. Let us look at the airports. A large number of people travel by air these days. For some reason, almost all CISF personnel are Hindi speaking individuals. You got to any airport from Chennai, Kochi, Vizag to Guwahati. They communicate many times in Hindi, but nobody objects to that. Idli-Dosa is the South Indian staple food, but it is almost becoming national food. You are out and want to have some food quickly. You go to Idli-Dosa joint in any city, and you are out in 20 minutes. Even Mcdonalds has not been able to penetrate their market. Has anyone made it compulsory to eat Idli-Dosa? Hindi films is another medium which merges cultures beautifully! When Shah Rukh dances to the tune of Lungi Dance, Lungi Dance, the whole of India likes it, not only Tamils or Malayalis 

https://www.bing.com/videos/search?q=lungi+dance+video+youtube&view=detail&mid=4AAD8BE78B35602C090E4AAD8BE78B35602C090E&FORM=VIRE 

The so-called resistance to Hindi is in the Sothern States of India. Script for these languages is quite different compared to Hindi. But the alleged differences are historical as India became India for the first time in 1947! For reasons already discussed, these differenopinions were natural, and people thought that Hindi was being imposed on them. I will share one example which indicates the complexity due to the technological changes that have taken place in the last seventy years. The regional languages naturally could not keep pace with technological changes. The onslaught of technology was felt by German, French, Spanish and Chinese too! English has come back strongly and has now almost become a global language, thanks to Computerisation!  

The way languages world over are facing the issue,  our regional languages also faced the same problem. These languages cannot cope up with the technological changes. But WhatsApp and Facebook have facilitated all local languages to be used for communication. Thereby the feared obscurity of the languages is gone. Now people chat in Tamil, Marathi and Telugu; and many other languages. Those who are English educated but know the mother tongue, use the Roman script to communicate in their language! “Barobar ahe na?” (Am I right?) I wrote Marathi in the roman script. So, nobody is going to kill local languages.  

How rich the regional languages will remain, depends on people using itAfter all most people “think” in the mother tongueDon’t worry too much. Tyre repair guy will be mostly Anna from Kerala! Idli-Dosa guy will be from Udupi! Recently I have observed that in the construction business, Bihari workers in Pune are being replaced by those from Bengal. In the hospitality industry, we see many ladies from North-East states working in large cities and even in distant hill stations like Mahabaleshwar. But mind you, most of them are conversant with the local language when their stay is long enough, but they also know Hindi!  

One thing we should never forget that language richness, quality and type changes with era. What was considered classic when I was in school, does not appear so today. The same thing is true with songs and movies too! Yesteryears classics seem a bit naïve today! Today’s generation loves today’s classics better than classics of my school daysThere is nothing wrong in that; tastes changevalue system changes! 

So friends, don’t get excited and start slanging matches; don’t begin your protests. Go and see a Hindi movie or a Tamil movie! You will love it! Nation’s unity is more important, not the regional language! 

To Agree or to Disagree!

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As the human brain started evolving, new thought processes started getting evolved too. A few centuries back, only the “intellectuals” would write about various thoughts and theories and this process was limited to a very few people. There were reasons. The thought process did not spread much due to nonavailability of technology and printing was not very easy and was expensive. Circulating hand-written stuff to a large number of people was difficult. When people disagreed on somethings, they simply fought and sometimes killed. The majority of the people stopped interacting with intellectuals, who wrote about things, about which most disagreed. 

Technology has changed a lot in the last hundred years, which helped people to disagree vocally or in writing instead of taking extreme steps. The development has helped in the spread of thought or knowledge much quicker than the olden days. In the last 15 to 20 years, the technology galloped at a breakneck speed. People could share their thoughts with others electronically, privately as well in public. I am talking of WhatsApp groups, Facebook and Blogging. These technological changes have made things more comfortable, and now writing the thoughts or expressing views has not remained the domain of intellectuals. You and I can say things, write about anything under the Sun. We can share our experiences easily; we can share our experiences, our knowledge and even some new theories or thoughts with the world.  

In this scenario, since it has become easy to write and publish, it has also become easy to make comments on such writings or disagree on the writings of others. Twitter is classic example of briefly writing about something; if you are famous and have a lot of followers, there will be instantaneous comments and rebuttals.  

If we’re all going to be disagreeing more, we should be careful to do it sensibly. What does it mean to disagree well? Most can tell the difference between mere name-calling and a carefully reasoned refutation, but I think it would help to put names on the intermediate stages of disagreement. So let me attempt to make a disagreement hierarchy. 

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Name-Calling, the method for disagreement is quite straight forward and blunt. The method is quite crude. People can and do have difference of opinion on many issues, but instead of doing so in polite or sophisticated way, people will call you Names, they may tend to use bad words. Is it necessary to be crass? But some people are born that way and behave in such ways in other aspects of life too!  

Ad hominem is a word typically refers to a fallacious argumentative strategy whereby genuine discussion of the topic at hand is avoided, by attacking the character, motive, or other attributes of the person making the argument. The persons associated with the discussion is attacked, rather than attacking the substance of the case itself. The terms ad mulierem and ad feminam have been explicitly used when the person receiving the criticism is female. Probably it is a form of misogyny or malchauvinism. 

 In some form of criticism, people tend to be judgmental about the tone of writing. When one writes something, it is the right thing to comment about the writing rather than the way what is written. But this criticism is better than the first two methods discussed above. 

The contradiction is the stage, where we finally get responses to what was said, rather than how or by whom. The lowest form of response to an argument is to state the opposing case, with little or no supporting evidence. The method is still the only contradiction rather than arguing why one wants to contradict. 

Contradiction can sometimes have some weight. Sometimes seeing the opposing case stated explicitly is enough to know that it’s right. But usually, evidence will help. 

The writer can ignore these types of methods because they do not offer any constructive criticism. These methods may indicate a different viewpoint, but it will be difficult to judge what the argument is about. 

The counterargument is contradiction plus reasoning and evidence. When aimed directly at the original case, it can be convincing. But unfortunately, it’s common for counterarguments to be aimed at something slightly different. More often than not, two people arguing passionately about something are arguing about two different things. Sometimes they even agree with one another but are so caught up in their squabble they don’t realise it. 

There could be a legitimate reason for arguing against something slightly different from what the original author said: when you feel they missed the heart of the matter. But when you do that, you should say you’re doing it. But one also should not forget that the original author may mean something different than what you are arguing.  

Refutation is the action of proving a statement or theory to be wrong or false. The most convincing form of disagreement is a refutation. It’s also the rarest because it requires the most efforts, it needs to study and have knowledge about the subjectHence, we will see that this method of argument is sporadic 

To refute someone, you probably have to quote them. You have to find a specific passage in whatever you disagree with that you feel is mistaken, and then explain why it’s inaccurateWithout pinpointing the details, we will be back to square one where the argument is vague or maybe crass. 

But some people are mistaken that by quoting parts from the writing, they are refuting something. But without substantiating an argument, simply quoting has no meaning. 

The most potent form of argument is refuting the central idea of the writing.  

Truly refuting something requires one to refute its central point or at least one of them. And that means one has to commit explicitly to what the central point is. So a truly effective refutation would look like the writing below. 

I disagree with your basic idea “xxxxx yyyyy” for the reasons given below. I disagree because of the following points.  

You will wonder why I have tried to classify the arguments and create a hierarchy! It is simply done to describe the way your writings may get thrashed, sometimes by methods like namecalling. But sometimes you will be lucky enough to get great feedback from a knowledgeable person who could improve your thoughts and writing. Criticism is the best way for improvement in life if done constructively. 

In Marathi, there is a saying, “निंदकाचे घर असावे शेजारी”  which means that it is good to have your critic as your neighbour! Various criticisms will teach us how to handle life in general. It is not only about ones writings, but it could be about your decisions, your acts, your behaviour. Done constructively, there is no better teacher than your critic!  

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Trust the potent weapon!

Roti, Kapda Aur Makan! Food, Clothing and Shelter are three basic things we need in our life. But there is one more important thing that needs to be added to list, Trust! You will now add WhatsApp, FB and Internet to the list but then these are not basic things. Trust means a firm belief in the reliability, truth, ability, or strength of someone or something. 

It is equally applicable to personal relations and in business. We put our firm foot forward without any doubt if there is trust in the relationship. Trust is a central part of all human relationships, including romantic partnerships, family life, business operations, politics, and medical practices. For example, if you don’t trust your doctor or psychotherapist, it is much harder to benefit from professional advice. In politics, a government falls when no-trust motion is passed against it.  

Trust is a set of behaviours, such as acting in ways that depend on another or is a belief in the probability that a person will behave in specific ways. Trust is a general mental attitude towards a proposition that someone is dependable and is a feeling of confidence and security that our partner cares.  

Behaviours and verbal expressions are certainly evidence for trust, for example when someone treats you well and says beautiful things to you, but these behaviours are merely evidence for the internal mental state of trust that causes them, not the trust itself. Trusting people may involve trying to guess how they will behave, but people usually trust others without any understanding of probability or any precise predictions about their behaviours. Trust is an abstract feeling like love. But, it is challenging to define trust, but humans do it by gut feeling.  

Trust2

Our first and topmost gut feeling gives us the confidence to accept our mother’s trust. A child blindly believes in whatever the mother does and commands. From babyhood, we trust the mother. It probably has to do with being in her womb for nine months. During that phase, the mother and the child have an interdependent physical system, but still, they are oneThe child does ALL its activity in the safety of the safe atmosphere of the womb! In that period, humans get the training of learning to trust.  

The same trust is what drives our life; we expect and hope to have similar level of trust from others in both personal and business matters. Some people and companies achieve it, but many don’t. The reason could be that maybe we expect too much from organisations. But I will share some stories which suggest how I handled them.  

Years back, I had bought a couple of dongles. I found that they did not perform to my expectations. Hence, I closed my account with them by paying cash to avoid any discrepancy about final payment. I kept on receiving their bills for the next three months. Then a bouncer came to my office for the unpaid bills; I showed him the details and told him that next time he comes, I would call the police. Eight months later, I got an invitation for tea at their regular customer meet where a wellknown lawyer was to explain intricacies about bills. They threatened discretely in the end that they will sue me if I did not turn up. Two years later, I got a phone from a cell phone by a lady who claimed that she was talking from Delhi. After using choicest bad words, she threatened that the company would sue me in Delhi and a lot of my time and money will be wasted etc. When I counter threatened her with police complaint, there were no calls again. The amount involved was Rs 785/I am told that when such follow up is done 80% of the people pay the money out of fear. It is an extortion racket run by these companies. Will I ever trust such companies or their group companies?  

I have been using Honda cars for sometimes. Very rarely, I have had any problem with these cars. Whenever I had any technical or commercial issues, responses from their dealers and the company would be swift and resolved the problem. That has ended in my trusting Honda totally.  

Companies make mistakes in their responses, in their products and customer relationship. But many come out of them quite well, though some of them are still controversial. Take the case of Uber. It has many many issues with customer relationships, but somehow, they overcome them. But the product they have provided is such that it has given us comfort that a taxi will be available when we want it. 

I had hired an Uber taxi sometime back, and the driver turned out to be nasty. The trip never began, and the driver ended up telling me to cancel the trip. I did it, and during cancellation, I wrote about the incident. By the time I came home using the lift, (elevator) I had got a phone call from Uber. Their customer care called me to say sorry and to find out the detailsPhone calls continued for three days, and I got calls from different levels. They informed me of what action they had taken against the driver — Uber way of getting the trust back.  

Trust is rarely absolute but somewhat is restricted to particular casesa wife may trust her husband to pick up the groceries but not to buy a party dress for their daughterSuch decisions are based on previous experiences, knowledge about husbands capabilities and interests in doing something girly!  

Wife’s trust in the husband is not just an estimate of the probability that he will pick up the groceries but also a positive feeling toward husband in this respect. Her gut feeling tells her that he will be able to buy the groceries correctly, but she may not be sure about his buying the right dress. She may feel that he is not reliable enough to do such a chore! Trust is the highest when the previous history, the gut feeling, and persons’ interests match.  

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Talking of trust in business, Facebook has made a significant blunder by sharing user data with Cambridge Analytica. At the same time, they have shared data with Microsoft, Netflix, Yahoo and Amazon. Google is already capturing many of the activities we do without informing us. Boeing has made a blunder by not sharing the details about the problems in the model 737 Max. They had this information with them for more than two years before two major accidents took placeIt has created a distrust about them. On the commercial side, they have already spent the US $ 5 billion due to this episode. It will be tough for them to gain customer trust again.  

Building trust isn’t glamorous or easy. And at times it involves making complex decisions and difficult trade-offs. Trust is less fragile than we think. Companies can be trusted in some ways but not others and still succeed. Trust can also be rebuilt. 

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Trust is never objective, but it is subjective. People do not suddenly stop believing in others or companies. When the specific reason for the loss of trust is removed or corrected, trust can be restored. But there is only one relationship between the mother and the child where distrust never gets created, at least from the mother’s side! Conserve your most expensive asset, the Trust!

Trust me to share good blogs with you! emrgency1

 

 

 

 

 

 

People in our lives, courtesy FB!

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In my childhood, in fact, in everyone’s childhood, there have been games like “My spit goes farther than yours” played with friends. It was great fun & did we enjoy such games!! Facebook game of “My Friends list is longer than yours!” appears to be the latest variant of the childhood games. But is it fun? Does it have childlike innocence to it?

I joined Facebook a few years back when someone suggested I join, and I joined. I did not have much knowledge of FB (today also my knowledge level of FB is not much different.) What is FB, why do we use FB, are the questions that come to my mind? I know that Mark Zuckerberg is the owner and I also know that there are N number of more zeroes in front of his wealth figure than that of common man’s wealth would have. I have seen the movie Social Network based on the birth of FB. Beyond this information, I also know that this site is used for socialising. I am aware that that FB is now used for advertising, I presume it is like google advertising. In between news feed, you will get a few ads for banks or MakeMyTrip and so on. I am sure it is a paid service, and FB gets paid for this. But this benefit is for FB and not you and me!

In earth’s history, we define periods as AD and BC; similarly, there are times Pre FB and Post FB! Life has become very different during these time zones and it is difficult to compare these pre and post-FB times. In Pre days, people used their phones to talk to each other or physically meet up, now people write on your wall to ask “hey, how is your hernia doing?” In post days I have seen people posting their journey details when they travelled from Mumbai to Delhi by road, a snippet of posting. “Finally we reached a reasonable Hotel, and I rushed to the loo, what a relief!!” Shakespeare and George Bernard Shaw must be squirming in their graves, “Why I could never write such Gems during my lifetime”?

What is the best way of using FB? Every individual has a different opinion on the same. I use it for an essential function of birth date management. FB reminds you of the birthdays of friends, but I like an idiot do not write on the wall, I call people and talk to them on their birthdays. Initially, I used to be worried; I thought people would think that I am breaking their privacy by calling them. But I have realised people like it if you call!! I am on FB, like United Nations observer. I do not do anything. I observe what others are doing. It probably helps me understand how people of different generations interact with each other. I use FB to publish my blogs!

Senior citizens and retired people are in their own world. They keep on posting about subjects that they pursued during their active days or of the fields they wanted to take up but could not get the opportunity or the forum. The younger female gang around twenty-five, have a peculiar way of saying things, it is FB language (Chow Chweet etc). Of course, they keep on writing about sweet nothings! Then the very young brigade can have 1300 to 1500 friends, may write about anything in this world. In the case of active young ones, this figure can reach even 2500. It is okay because they are trying to find their path in life, and this includes finding of who real friends are. Then there are mature persons in forties; even they sometimes put personal stuff on FB. Did we share personal details with 200 or 400 hundred people in Pre FB days?

There are an average of 200 friends for many, but this figure can reach 400 in other  cases. Do you have 400 friends in real life? Do we even have 200 “friends” in real life? Friends is an FB term, but it is mostly acquaintances. Can we handle so many friends? Friendship is like any other relationship & needs to be cultivated. After your daily grind, do you get time to cultivate such large numbers?

I have seen two persons around the age of fifty, who have around 2000 friends!! 2000 is a large number under any thought process. How are these people selecting friends? Is it that in your daily work or life if you talk to a new person or meet a new person, you immediately send him/her a friend request as soon as the meeting is over? Is this Zuckerberg’s idea of Facebook? I have seen some people advertising their business opportunities daily to the same 2000 people by way of the news feed. Won’t people get fed up?

It reminds me of a story I read in newspapers. A lady became friends with an unknown person from a different town. One thing led to another; then they decided to meet physically. During the meeting, the guy had different ideas and started getting physical with her. The lady resisted and that resulted in the guy getting wild, and ultimately he killed her! Do people understand the meaning of dealing with people in anonymity? What people write and what they are can be quite different. When you meet people face to face, from gestures, eye contact one gets the feel of the personality. Behind the computer screen, this is not possible, and you might end up meeting a Frankenstein!!

 

The world is full of people who follow different, paths! I am talking of a personality we met much before FB days. You come across them, through newspapers, in personal interactions, if you are lucky. We were fortunate to meet Mr Anna Apte. When we met him, he was eighty plus. His passion was to write a book about computers in Marathi. The event was more than 25 years back, in the early ’90s when computers were not so common. Anna had never had formally learnt computers, but his zeal was to be seen to be believed. He would come to our home before 7 am, of course with pre- intimation. Jaya used to leave for office at 7.30. Once he had taken an appointment, he would be there on time, come what may! It could be raining; it could be freezing weather in Pune winters. Nothing would deter him. Anna would come all wrapped up, with his eyes shining. He would come for 15 minutes, get his doubts cleared from Jaya and then go with an ever-smiling face.

Do we ever form such relationships on FB? I have my doubts. Probably all the technology that we have can bring different advantages. But we “know” people in the real sense only when we meet them face to face and regularly.

Friends! Some of you know me through my blogs! Some of you knew me before my blog avatar! But the love and blessings that I get from all of you would never have been possible if we had become only FB friends! I came in touch with a lady who is my age! She collects donations for a social a organisation. A high level of closeness  got created with her, though we met only once or twice a year! Can FB give such friends? Only Zuckerberg can tell!

 

 

Please listen to me!

 

arguments4Argumentative Indian is a book by Nobel Prize-winning author, Amartya Sen.

The Argumentative Indian has brought together a selection of writings from Sen that outline the need to understand contemporary India in the light of its long argumentative tradition. The understanding and use of this argumentative tradition are critically important, Sen argues, for the success of India’s democracy, the defence of its secular politics, the removal of inequalities related to class, caste, gender and community, and the pursuit of sub-continental peace.

So far so good. But do we deserve to be allowed to argue? I have observed that in the public domain sometimes discussions are done for the sake of discussion. The level of such talks has reached the nadir; speakers have literally reached below the belt, pun intended. A male candidate talking about a female opposition member has made a statement, “I never knew that she was wearing a khaki chaddi (underwear) all these days.” Can one make an argument worse than this one?  Unfortunately, such statements are appreciated by their followers; nobody questioned the candidate while he spoke such vile words.

I am all for freedom of speech, but I would never like to live in an emergency like situation, nor would I like to live under a Hitler or a Mussolini. Everybody loves to argue, but it appears that the art of argument is lost at the altar of the new God, social media. The problem is that even in the public domain, the arguments done in Loksabha or Rajyasabha are more about personal attacks on each other from the ruling as well as opposition parties. Logical speeches are a rarity these days.

Another observation is that social media has created world-class commentators, in thousands. Everybody comments on politics, Indian cricket team selection, whether Priyanka Chopda is pregnant or not! Not only that but there are big fights shown on TV under the names like “Big Fight”, and the same gets reflected on WA groups. On Facebook, people write essays about how Modi is wrong or how Rahul Gandhi does not know anything. It is possible that the writer in every person is waking up, thanks to cell phone and easy to use keyboards in all languages.

About political arguments, the older you become rigid are your views. So on WA groups fighting tooth and nail about your point of view does not make sense. I have known of a few cases where childhood relationships became tense because of such arguments. Another important aspect we forget is that it is not worth fighting on issues on which we have no control. People take Alcohol; some like whisky and some like to drink wine. Some are fond of Beer, and some are Vodka fans. Of course, there are some teetotallers. Is it right that teetotaller calls others drunkards? Can teetotallers be called conservatives? Each person has his/her own way of living life; we should respect the views.

I recently read a poem धूप में घोडे पर बहस (Arguments about a Horse) by Kedarnath Singh. It is fascinating to understand how the poet has looked at the word बहस (argument or discussion).

Three friends were sitting in the Sun (must be winter time) discussing a horse. The first one said that the horse is lovely and the second friend added that the horse is sturdy! The third one said that if the horse is so sturdy then we should not even discuss it. The first friend shouted, “What do you mean we can’t discuss”? The second one said, “Of course, we can discuss.” The third friend looked pleased as he blew the cigarette smoke and said, “But where is the horse?” First one said, “So what if the horse is not there, we can always discuss about him.” The second one said, “I have never seen a horse in ages.” The third one said, “The population of horses is reducing fast”. The second one said, “Why is the population reducing?” The first one said, “That is because horses are being sold.” Now it is immaterial which friend said what. Just enjoy the arguments. “Who buys so many horses?” “We can get this number from somewhere!” “Why, why we can not get the numbers?” Then the first one whispered, “God knows what these numbers will reveal?” Finally, the third one shouted as if coming out of a trance, “Friends, one day we will know the correct numbers and the real story will come out.” After this statement, there was pin-drop silence for a long time. How did Kedarnath know that this will be the future quality level of arguments?

Inferior is the quality of arguments that we have on TV channels and social media. Subjects may be essential for discussion, but the treatment and direction given to subjects are abysmal, sometimes the arguments are nasty. The title of the blog “Please listen to me” is ironical. The word please is never used in discussions these days. In public domain people do and say anything to earn some brownie points.

What is an argument? There are many definitions of arguments, but I have chosen a couple of them.

  • a reason given for or against a matter under discussion
  • an angry quarrel or disagreement

The argument is a way of life and is used at home, in business, in education, in research besides many other areas. While arguing both sides are expected to be professional and polite, giving respect to each other. In science, the argument is put forth in trying to prove something new which may be compared with an existing method, process or a product. By arguing, different points of view come forward. The idea is to discuss and find the best possible solution or resolution to issue being discussed. But every time it may not be an issue. When two people from opposing political parties argue, they are putting their thoughts in front of us and are trying to prove how their party or candidate is better than the other.

I feel that the maturity, dignity, and style are more important while arguing. Shouting match starts when nobody has a better argument, or it reflects on that person’s culture! The discussion should be talking about the chosen subject matter and  unparliamentary words should never be used.

In a housing society committee except for the head, all were young people. This head used to shout to prove his points. In the first meeting after I joined the committee, this person started shouting to prove his point. I told him to speak normally, but he argued that his voice was loud. I told him “Sir, learn to speak softly and then speak, otherwise you need not to speak.” After this incident, he never shouted again.

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Now regarding the arguments/ shouting match on social media, above mentioned rules should be followed more rigidly. The groups that are formed are for a specific reason. The groups can be an alumni group, office groups, ex-office groups, society group, and many more. But all these people come together because of a specific reason. On such groups, one should not make unnecessary political arguments; these are uncalled for and counterproductive. For those who are politically minded, should form a separate group and keep on doing what they feel is right. My observation is that all groups 90 to 95% are not interested in such arguments.

Kedarnath Singhji has found it long back the way people argue. He has explained it in a light-hearted manner. So, let us go by his advice and suggestions, refrain from arguing on social media and if you are in an argument, use the word “Please”! Let me assure you good arguments are fun, and they are enjoyable, if done the right way!