At the end of the day!

Meandering through life with love, faith, humility, gratitude and empathy!

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InternetGenie

Pramod somehow managed to make Internet Genie run at the high speed that was expected of him. Genie as usual started narrating a story. He started with a question, “At the end of any day what will you consider as your greatest achievement?” Pramod knew that if he uttered a word, Genie would slip out of his control and system will hang! So Pramod did not give any reply to the question asked.

As usual Genie kept on talking. Pramod, I know that life is full of great many options. You can be a great businessman, or you can be a great professional or a great sports person, or an artist. But what would you call your real achievement? Will you be happy if people say that Pramod is very smart guy, but he is an even better human being? What have been your targets in life? What have been your goals in life?

Pramod, today during at an event for a book release, about overcoming the loss of a spouse, a speaker said that between spouses four things are very important love, faith, humility, gratitude. That is succinct way of putting things across. These four words define the closest relationship in the world where you are friends, lovers; you fight and make up! You sacrifice for each other and you are proud of each other. You give tit for tat in anger and love in equal measure! If similar thoughts can be extended to other relationships in life, Pramod, I would add empathy!

How are the relationships formed and sometimes broken in life, Pramod? When the deficit of any of the five points starts on a regular basis, relations can sour but Pramod there is no reason to break any relationship. People may drift apart but reaching a breaking point is not necessary. One can agree to disagree but what is the point in breaking a relationship. There is only one life to live.

Pramod, I have seen how you have managed the relationship in life! I have been tracking you, though you may not know! Once I remember your son asked you if summer training was possible in Cummins. You told him, “Let me call someone”.  Next day it was arranged. Your son asked you the next day, “Hey dad! How come you always say, let me call someone for any and everything?” You just smiled.

Pramod the other day an old business friend of yours read your recent blog and after a brief exchange of messages, you phoned him. He was so happy that at the end of your chat, he said, “Will it be ok if I barge into your office right away? After listening to your voice, so many old memories kicked in, I feel that I must come and see you right away.” He came to your office in 15 minutes for a cuppa!

Pramod, you have always managed to keep professional and personal relationships in the right perspective but with your attitude and natural friendliness, even you also did not know when professional relationships changed into personal respectful relations. You have become a sounding board for many, people simply share anything and everything with you. You have unknowingly or maybe knowingly applied all the five principles of life in a beautiful way. This has made you a natural aggregator of friends. Pramod, I remember once you had told me about your mother’s opinion about you. She had told someone, “Pramod does not need alcohol to get drunk. Meeting or talking to a few friends is enough for him!”

Genie continued. He said, Pramod you should be proud that this continues well and true in the next generation; and this transition augurs well for the world, if your way of thinking becomes part of inheritance! Yesterday, you met your new neighbour in the lift (elevator). In that one minute, as only Indians can do, you knew details about each other. One thing led to another and you invited him for a cuppa to your home. I know how you managed to convince a person, you had met only for one minute, to come over to your home. He happened to work with your son Sachin, in a company called PTC, about ten years back.  Sachin lives in the US and his friend was working for Pune office of PTC. After half an hour, his friend got up to go home and took a promise from you to visit them over a weekend. While going he said, “Pramod, Sachin was my manager in PTC. When he decided to change his job and move to Microsoft, many of us reporting to him cried!” They were all young professionals, in thirties! You asked him to explain more about this. He said, “Pramod, Sachin is a rare person, who is very smart and he has love, faith, humility, gratitude and empathy. He carried his team together in a beautiful way. I never knew that this is possible in a professional relationship.”

Pramod, I want your reply on this as I know you have strong views!! Pramod just could not keep quiet. He said, “Genie you seem to in mood to praise me and for a change I really do not know what to say! I am happy that you like what Sachin and I are doing in a natural way. I have never tried to form a relationship, they just happen. I could switch to first name basis, in first or second meeting with most, though it was not so popular in late 80’s and early 90’s. I could keep separation of work and personal relationship easily, so at the end of a tough meeting, I would enjoy a cup of tea as if nothing had happened. Come to think of it, my mother had a very easy way of knowing new people and had her friendly relationships with many. It is probably HIS way of passing the right genes down the generations. So, my greatest achievement in life is long list of people who are my friends!”

With this statement Pramod broke the golden rule of silence that Genie had locked him in.  At that instant Genie slipped out of Pramod’s grasp, Genie’s speed became equivalent of 2 G and system hung!  Genie could not help but make a passing remark before escaping. ” I am sure if the world is full of persons like you and your son, and of course your mother, all is well. 9/11 and 26/11 are just blips!”

 

 

Low Aim is a Crime!

This is take on being satisfied with Money earned rather than going up the value chain!

India got its independence in 1947. India missed the industrialization bus by a century because British allowed only a few benefits of industrialization to percolate to India.  Before independence educated Indians were interested in working for British, whatever work they could get, mostly they got clerical jobs; those were the only real jobs available anyway! British chose the people for senior admin positions and made them brown sahebs. These proxy Britishers were more British than the Britishers themselves.

This scenario put India under the gloom of disease of getting satisfied on achieving small things and doing mundane things. This led to metastatic mentality of under achievers; those who were trying to do something different were looked down upon and discouraged from doing anything different. Some of us from our generation were able to improve on this thought process and later generation became even more active and started taking risks.

IT sector was the first sector where India did pretty well, financially. Y2K issue was the one that gave impetus to Indian IT sector; middle class started growing faster than ever and large Indian populace started having money, living in foreign countries for work and started buying their own homes in a big way. This of course combined with official opening of Indian economy in 90’s. Effect of higher salaries in IT sector was seen in other sectors like engineering, pharma, finance and so on. But this success hid one thing from general populace and even from IT sector that the “great” work that we were doing was actually mundane work done for others as a service. This model kept on working well till about a couple of years back. Then the signals started coming that the mundane work that was outsourced to India can be automated so….

Circa 2017! Large Indian IT companies are sitting on big pile of US Dollars. This indicates their past success, financially. But it appears that these large “successful” companies were run more by accountants than by entrepreneurs! So they have made big money, hundreds of thousands of millions, many of them in dollar terms. But since the scenario started changing a couple of years back, it is obvious that if you don’t move up the value chain, you are going to come down as fast as you have gone up! The fact that these companies are sitting on a big pile of dollars shows that our mentality of mundane “services” type of work has not changed. This pile of money should not have been there; it should have been invested in going up the value chain! But even today this money is being used to buy back shares! The big bosses have not thought in terms of creating own IPR’s or products in any field, IT or Engineering or Pharma! When “services” are generating money why bother.

To give an example of how things are changing, when you “talk” to say Amazon on chat about some issues, the “Ravindra” or “Asha” who is taking to you may be a “BOT”. What is a BOT? An Internet Bot, also known as web robot, WWW robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone. The largest use of bots is in web spidering (web crawler), in which an automated script fetches, analyzes and files information from web servers at many times the speed of a human. More than half of all web traffic is made up of bots. (This is Wikipedia definition of BOT)

How this is typically done is very similar to self-check-out counters in big departmental stores. At these check-out stations, for a group of ten such stations there is one supervisor helping, if you need any help. So what this system does is, instead ten people manning ten checkout stations, one person is sufficient. These BOTS also do the same thing. Now do you understand how the nature of business is changing? If your business is dependent on someone else’s way of working, you are in trouble if automation comes into picture.

What is the way out? Going up the value chain; but if you are a company with 100 to 150 thousand employees with “service” level skills you have tough task on hand. Basically it’s a tough call for the senior management to change its own ways from accountant based running module to technologist based running module. Who runs highly successful companies? Apple, Facebook, Microsoft, Google, Nvidia, you just list such companies and will see that these are technology driven companies. Yes, finances are very important but if the company is run by accountants they will never take risks! But when you don’t take risks and try and don’t keep abreast with new technologies or create new technologies, you will never know what hit you! How many of us know that Google and Apple are spending big money on Car technology, and they are creating newer technology in cars which was never even thought of. Nvidia is already a big auto system vendor to VW’s, Audis and Mercs of this world. They have invented technologies which are forcing these Auto giants to use new technologies to remain competitive in business. Elon Musk of Tesla had the audacity to start making Electric Cars and even start making space vehicles using venture capital.

Of course there is silver lining to each dark cloud! The surprise is that the silver lining is coming not from private sector but Government sector. ISRO, Metro projects implementation, Solar Energy project implementations, highways all over India are sign of we Indians have started getting hang of the situation. On IT side one of the success stories of product selling is Tally ERP. Yes it has sold hundreds of thousands of copies and is unquestionably India’s “Numero Uno” product on IT side! If Tally is doable why can’t others do it? India is the largest democracy and is the only country in the world where all elections use EVM’s- electronic voting machines! Paper ballots are Passe’ in India! The EVM’s were developed by C-DAC! Aadhar card is one such initiative that has become pride of the nation! All these projects indicate that we are slowly coming out of the Chalta Hai mentality! Chalta Hai is a phrase indicating Small achievement is good enough! We should have Sachin Tendulkar’s in each field then only we as a nation can start achieving things!

So friends we started with discussion about Indian mentality of being happy with whatever little is achieved! Will our giants survive the onslaught of market changes? They have the money but do they have the wherewithal other than money? Do they have the mind set? Do they have the technological willpower to go up the value chain? Going up value chain is real hard and smart work. I hope these giants do it, but we are still discussing US H1B visa rules, which is the backbone of current business model of sending people on site to provide services! I hope our current young generation and future generation are as audacious as Elon Musk!